cwinz Privacy Policy

1  Introduction

cwinz is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains what types of information cwinz collects from users of its website and services, how that information is used, who it may be shared with, and what your rights are.

This policy applies to the cwinz website (cwinz.mom) and all related services. By registering on our platform or using our services, you are considered to have given your consent to the terms of this privacy policy.

2  Types of Information Collected

cwinz may collect the following types of information:

• Identity information: Name, date of birth, address, and national ID number (where verification is required).
• Contact information: Email address and mobile number.
• Transaction information: Deposit amounts, withdrawal amounts, payment method (bKash, Nagad, or Rocket), and transaction history.
• Account information: Username, password (in encrypted form), account balance, and gaming activity history.
• Technical information: IP address, browser type, device information, cookie data, and log files.
• Gaming behaviour information: Play time, bet amounts, wins and losses — to ensure responsible gaming.

3  How Information Is Collected

We collect information in a number of ways, including:

• Information you provide directly during the account registration and login process.
• Information received through payment methods during deposit and withdrawal processes.
• Information provided when communicating with our support team.
• Technical information collected automatically while browsing our website.
• Information collected through cookies and similar tracking technologies.

4  Why We Use Your Information

cwinz uses your personal information for the following purposes:

• Account management: To create, verify, and keep your account secure.
• Service delivery: To provide gaming services, process transactions, and issue bonuses.
• Customer support: To resolve your issues and answer your questions.
• Security: To prevent fraudulent activity, money laundering, and illegal transactions.
• Responsible gaming: To monitor user gaming behaviour, identify potential issues, and offer assistance.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To improve the quality of our platform and the user experience.
• Communication: To send important updates, security notices, and relevant information.

5  When and with Whom Information Is Shared

cwinz does not sell your personal information to any third party. However, information may be shared on a limited basis in the following circumstances:

• Payment service providers: Necessary information is shared with mobile financial services such as bKash, Nagad, or Rocket to process transactions.
• Technology partners: With technology providers that support platform operations, but only the information necessary to deliver the service.
• Game software providers: The minimum necessary information is shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to ensure service delivery.
• Legal authorities: Information may be disclosed on the basis of a court order or a lawful request from a law enforcement agency.
• Fraud prevention: Relevant authorities may be provided with necessary information to prevent fraud, money laundering, or illegal activity.

6  Use of Cookies

Cookies are small data files stored on your device. cwinz uses cookies for the following purposes:

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Help measure website usage and improve services.

You can control or delete cookies through your browser settings. However, disabling certain essential cookies may limit some features of the platform.

7  Technical & Organisational Safeguards

cwinz has adopted industry-standard security measures to keep your information safe:

• SSL encryption: All data transmissions are encrypted using TLS/SSL technology.
• Password hashing: Passwords are never stored in plain form — only strong hashing algorithms are used.
• Access controls: Only authorised staff can access the information they need.
• Security monitoring: Systems and networks are monitored continuously.
• Regular audits: Security measures are reviewed regularly to ensure their effectiveness.

8  How Long Data Is Retained

How long your information is retained depends on the type of information and the purpose for which it is used:

• Account information: Retained for as long as your account remains active.
• Transaction information: Retained for the period required under financial regulations.
• Contact information: Customer service records are kept for a specified period.
• Technical logs: Retained for a limited period for security review purposes.

If your account is closed, cwinz may retain your information for the period required to meet legal and regulatory obligations. After that, the information will be securely deleted or anonymised.

9  Your Data Rights

As a user of the cwinz platform, you have the following rights:

• Right to access: You can find out what information we hold about you.
• Right to rectification: You can correct inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you can request that your information be deleted.
• Right to object: In some cases, you can object to the processing of your information.
• Data portability: You can receive your information in a structured, readable format.
• Withdrawal of consent: Where information is processed on the basis of consent, you can withdraw that consent at any time.

To exercise these rights or if you have any questions, please contact our support team.

10  Age Verification Policy

cwinz is a platform for users aged 21 and above only. We do not knowingly collect any personal information from minors. During registration, we request the information necessary to verify age.

If we become aware that a minor has provided information, the relevant account will be closed immediately and that information will be deleted without delay.

11  Third-Party Websites

Our platform may occasionally reference third-party services or content. cwinz is not responsible for the privacy policies or data protection practices of those third parties. We recommend reviewing their own privacy policy before using any external service.

12  When This Policy May Change

cwinz reserves the right to update this privacy policy from time to time. The policy may be revised due to changes in the scope of services, adoption of new technologies, or legal requirements.

For significant changes, we will publish a notice on the platform and inform you at your registered email address. Continued use of the service after a policy change will be considered as your acceptance of the updated policy.

13  Contact for Privacy Enquiries

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team. We provide assistance in Bengali and English, 24 hours a day, 7 days a week.

We will do our best to respond to any privacy-related request as quickly as possible.