Frequently Asked Questions
All your questions about cwinz answered
Bonuses, withdrawals, the VIP program, and cricket betting — find all the answers to what you want to know before playing at cwinz, all in one place.
cwinz is a trusted online gaming platform for players in Bangladesh. From opening an account to claiming a bonus, placing cricket bets, and withdrawing your winnings — questions can come up at every step. In the four sections below, we have answered the most frequently asked questions in plain language, so you can start playing with confidence.
Frequently Asked Questions
VIP Program
The cwinz VIP program has five levels in total — Bronze, Silver, Gold, Platinum, and Diamond. Each level has a different weekly cashback rate. By playing regularly and keeping your account active, you can gradually move up to higher levels.
The cashback rates by level are as follows: Bronze — up to 0.2%, Silver — up to 0.3%, Gold — up to 0.5%, Platinum — up to 0.6%, and Diamond — up to 0.8%. Cashback is calculated automatically every week and added to your account.
Playing regularly and keeping your account active is the main way to move up. The more time you spend and the more you bet at cwinz, the greater your chances of advancing to the next level. You can contact the support team to get details about your current progress.
Yes. In addition to weekly cashback, members at higher VIP levels may receive priority support, special promotions, and personalised offers. Diamond members enjoy the highest level of service.
Once VIP cashback is credited to your account, it is generally available as usable balance. However, to find out the specific terms, contact cwinz support via live chat or email, as offer conditions may be updated from time to time.
Cricket Betting
If a match is declared a no-result due to rain or any other reason, the bet is generally treated as void and the full staked amount is refunded. In accumulator bets, the voided selection is removed and the total odds are recalculated using the remaining selections.
Yes, cwinz offers live in-play betting. Odds change in real time while a match is in progress, and you can place bets at any point. You can enjoy in-play betting on markets such as next wicket, runs in an over, or match result.
In an accumulator bet, you combine multiple matches or events into a single bet. The odds for each selection are multiplied together, giving you the chance to win a larger amount if all selections are correct. However, if any one selection is wrong, the entire bet is lost — except for any selections that are voided.
The most popular cricket markets at cwinz are — Match Winner (for example, Bangladesh vs India), Toss Winner, Top Batsman, Total Runs in a Specific Over, Method of Dismissal, and Innings Total in BPL or T20 matches. A wide range of markets is also available for IPL and ICC tournaments.
The minimum deposit at cwinz is just ৳100. Once you have a balance in your account, you can start betting on cricket and any other sport from that amount. You can deposit quickly using bKash, Nagad, or Rocket.
Withdrawal Questions
No, winnings from a bonus must meet the wagering requirement before they can be withdrawn. For the welcome bonus, the wagering requirement is 20 times the bonus amount. For example, if you receive a ৳1,500 bonus, you will need to place a total of ৳30,000 in bets. Withdrawal is only possible after the requirement is met.
At cwinz, withdrawal requests are generally processed within 30 minutes to 3 hours. Since payments are sent directly to mobile wallets via bKash, Nagad, and Rocket, the process is usually fast.
Yes, for security and fraud prevention, cwinz always processes withdrawals to a bKash, Nagad, or Rocket account registered in the player's own name. Withdrawal requests to a wallet in someone else's name may be rejected and an account verification process may be initiated.
The minimum withdrawal amount at cwinz is ৳500. Requests for amounts below this cannot be processed. Make sure your account balance is at least ৳500 before submitting a withdrawal request.
No, cwinz's withdrawal process runs seven days a week, 24 hours a day. Payments should be processed within the same 30 minutes to 3 hours, even at night or on Fridays and Saturdays. If there is any delay, contact support via live chat.
A "Pending" status means your request has been successfully submitted and is being processed. Wait up to 3 hours. If the funds have not arrived within that time, contact support via live chat or at [email protected]. Having your request reference number on hand will help speed up the resolution.
Welcome Bonus
When you open an account at cwinz for the first time and make your first deposit, a 150% welcome bonus is automatically applied, up to a maximum of ৳8,000. For example, if you deposit ৳1,000 you will receive a ৳1,500 bonus, giving you a total balance of ৳2,500. You generally do not need to enter any code or fill in any form.
No, the wagering requirement applies only to the bonus amount, not to the deposited funds. For example, if you receive a ৳1,500 bonus, 20 times that means you need to place ৳30,000 in bets. Winnings from the bonus can only be withdrawn after this requirement is met.
Slot games generally count at 100% toward wagering. However, live casino, table games, or sports betting may count at a different rate or may be excluded. Check cwinz's terms and conditions for the exact list, or ask support.
No, the welcome bonus applies only once per player. If the same person tries to claim the bonus by creating multiple accounts, all accounts may be closed. cwinz takes a firm stance on this to ensure fair play.
The bonus must be used within a set period. If the wagering requirement is not met before the expiry date, the unused bonus and any winnings from it may be forfeited. Check the bonus terms and conditions or ask support for the exact timeframe.
The maximum welcome bonus is ৳8,000. This means depositing ৳5,333 or more will earn you the maximum bonus. For example — if you deposit ৳12,000 you will receive a ৳8,000 bonus and your total balance will be ৳20,000.
Still have questions? We are ready to help
The cwinz support team is available 24 hours a day, 7 days a week in both Bengali and English. Get an instant reply via live chat or write to us in detail by email.
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